We want you shop with confidence at BlackToe Running online!  Even though we have every confidence that you will be happy with your purchase, we will gladly provide a full refund of the original purchase price for any items that meet the criteria for a return. You have a full 14 days to return any items that don't meet your needs. Simply return qualifying items to us within 14 days of receiving your order for a refund.  Note that sale items do not qualify for free return shipping and can be returned for store credit or exchange only. IMPORTANT NOTE: Free returns are valid for one pair of shoes per order only. If you order multiple pairs you will be responsible for return shipping fees for the additional shoes ordered.

Return shipping is always free via a Prepaid return-shipping label. If you would like to return an item, please click the button below to receive your Pre-Paid label. Please note that when you return an item, there are no refunds for any original shipping paid.

When we receive your items back in store, you will be refunded the original purchase price of your items. Refunds are applied to the original method of payment used when the order was placed. Original shipping costs will not be refunded.

If your return affects the original order total in such a way that it no longer qualifies for free shipping, or meets the requirements of any coupons or special offers you used, you will be charged accordingly after your refund is processed.  Please also note that if the product is returned with pet hair or is otherwise unclean, there will be a $25 restocking fee.

We believe that everyone has a right to enjoy fitness, community, meaningful employment, and independence. Even though we are not a large company, we do our best to support these things within our running community.

One of the ways we do this is by employing Good Foot Delivery for orders that are within their standard delivery zone (this is any address that is TTC accessible in the downtown Toronto core). Good Foot is a social enterprise that provides meaningful employment opportunities for people with developmental disabilities, and your online orders allow us to support this wonderful organization. How awesome is that!  

Did you know that we also have a Good Foot Run Crew?! BlackToe Athletes proudly coach this crew, and the Run Crew Athletes are all employees of Good Foot Delivery. If you see them at a race in the Toronto area, please give them a high-five!

But did you know that we also have a Good Foot Run Crew!   This crew is coached by BlackToe Athletes and the Run Crew Athletes are all employees of Good Foot Delivery.  If you see them at a race in the Toronto area please give them a high-five!

If you want to learn how you can support the crew, drop us a note!Use this section to explain a set of product features, to link to a series of pages, or to answer common questions about your products. Add images for emphasis.