Good Foot Delivery (Downtown Toronto)
One business day delivery - often same day!
Available for addresses within the downtown Toronto core (TTC accessible areas). See below for more information about this amazing social enterprise.
Free In-Store Pickup
Pick up your order at any of our locations (subject to availability):
Standard & Express Shipping
Ontario & Quebec:
- Standard (3–5 days): $10, free over $75.
- Express (2–3 days): $25, $20 over $75.
Rest of Canada:
- Standard (3–5 days): $15, free over $75.
- Express (2–3 days): $35, $30 over $75.
Order Processing & Shipping Times
Processing Time: Orders are typically processed within 1-2 business days before shipment. Orders placed on holidays will be processed on the next business day.
Delivery Timeframes: The transit times listed above (3-5 days for Standard, 2-3 days for Express) are estimates only and begin once your order has been picked up by the carrier. Actual delivery times may vary.
Important: All delivery times are estimates only and are not guaranteed. We are not liable for shipping and delivery delays. We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or events outside our control.
We currently only ship within Canada. We do not offer international shipping at this time.
Once your order ships, you will receive a shipping confirmation email with your tracking number and a link to track your package. You can also track your order by logging into your account on our website.
If you have questions about your tracking information or your package's location, please contact us.
Risk of Loss, Delivery & Theft
Once your package is picked up by the shipping carrier, risk of loss and responsibility for the shipment transfers to you.
BlackToe Running is not responsible for packages that are lost, stolen (including porch theft), or damaged at any point during or after transit.
While we are not liable for carrier-related issues, we will always do our best to assist you in resolving any problems.
If your tracking shows that your package was delivered, but you did not receive it, please:
1. Please wait for 24 hours after the ‘Delivered’ status before contacting us for assistance. Most ‘lost’ parcels are found or the delivery completed within this time frame, and we are unable to begin a Lost Package trace before this time.
2. Check with neighbors or building management
3. Verify the delivery address on your order confirmation
4. Contact the shipping carrier using your tracking number
5. Contact us if you need further assistance
We recommend that you monitor your tracking information and arrange to be available to receive packages or provide delivery instructions to the carrier if needed.
Damaged Packages: If your package arrives damaged, please:
- Do not discard the packaging - keep all original packaging materials
- Take photos of the damaged package and contents
- Contact us at info@blacktoerunning.com
- Provide your order number, photos, and a description of the damage
We will work with you and the carrier to resolve the issue.
Lost Packages: If your tracking shows your package as lost or if it has not arrived within the expected timeframe:
- Please wait for 24 hours after the ‘Delivered’ status before contacting us for assistance. Most ‘lost’ parcels are found or the delivery completed within this time frame, and we are unable to begin a Lost Package trace before this time.
- Contact us at info@blacktoerunning.com or see our contact us page
- Provide your order number and tracking information
- We will initiate a trace with the carrier and work to resolve the issue
If you need to change your shipping address after placing your order, please contact us immediately at info@blacktoerunning.com or 416-792-7223.
Important: Once your order has been picked up by the carrier, we may not be able to change the shipping address. Address changes are handled on a case-by-case basis and are subject to carrier policies.
Please ensure your shipping address is correct before submitting your order.
Split Shipments & Out of Stock Items
Your order may arrive in multiple packages. We fulfill orders from multiple store locations based on inventory availability, items in your order may ship separately from different locations to get your order to you as quickly as possible. You will be notified by our team and receive tracking information for each shipment.
If you place an order with multiple items and some items are out of stock, we will hold the in-stock items for you for a period of 5 days. After 5 days, if we have not heard from you, the in-stock items will be released back into inventory for other customers to purchase.
You will be notified via email if some of your items are not in stock. You can then choose to:
- Wait for all items to be available and ship together
- Ship available items immediately and receive out-of-stock items in a separate shipment
- Cancel the out-of-stock items
