Shipping policy

Free Shipping across Canada on all orders $75 and above.

To get your gear to you quickly and at the best rate, we ship with Canada Post, UPS or Purolator, depending on your location. Since some of these carriers don't deliver to PO Boxes, please use a street address when placing your order. Returns remain easy with prepaid Canada Post labels.

Shipping Options

Good Foot Delivery (Downtown Toronto)

One business day delivery - often same day!

Available for addresses within the downtown Toronto core (TTC accessible areas). See below for more information about this amazing social enterprise.

Free In-Store Pickup

Pick up your order at any of our locations:

  • Toronto: King West, The Well, Midtown
  • Ottawa:Ottawa Store - Westboro

Standard & Express Shipping

Ontario & Quebec:

  • Standard (3–5 days): $10, free over $75
  • Express (2–3 days): $25, $20 over $75

Rest of Canada:

  • Standard (3–5 days): $15, free over $75
  • Express (2–3 days): $35, $30 over $75

Order Processing & Shipping Times

Processing Time: Orders are typically processed within 1-2 business days before shipment. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Timeframes: The transit times listed above (3-5 days for Standard, 2-3 days for Express) are estimates only and begin once your order has been picked up by the carrier. Actual delivery times may vary.

Important: All delivery times are estimates only and are not guaranteed. We are not liable for shipping and delivery delays. We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or events outside our control.

International Shipping

We currently only ship within Canada. We do not offer international shipping at this time.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with your tracking number and a link to track your package. You can also track your order by logging into your account on our website.

If you have questions about your tracking information or your package's location, please contact us.

Risk of Loss & Delivery

Once your package is picked up by the shipping carrier, it's in their care until it reaches you. While we can't be responsible for issues that occur during shipping, we're always here to help if something goes wrong. If you experience any delivery problems, please reach out to us and we'll do everything we can to assist you in resolving the issue.

If your tracking shows that your package was delivered but you did not receive it, please:

  1. Check with neighbours or building management
  2. Verify the delivery address on your order confirmation
  3. Contact the shipping carrier using your tracking number
  4. Contact us if you need further assistance

We recommend that you monitor your tracking information and arrange to be available to receive packages or provide delivery instructions to the carrier if needed.

Damaged or Lost Packages

Damaged Packages: If your package arrives damaged, please:

  1. Do not discard the packaging - keep all original packaging materials
  2. Take photos of the damaged package and contents
  3. Contact us within 48 hours of delivery at info@blacktoerunning.com
  4. Provide your order number, photos, and a description of the damage

We will work with you and the carrier to resolve the issue.

Lost Packages: If your tracking shows your package as lost or if it has not arrived within the expected timeframe:

  1. Contact us at info@blacktoerunning.com or 416-792-7223
  2. Provide your order number and tracking information
  3. We will initiate a trace with the carrier and work to resolve the issue

Shipping Address Changes

If you need to change your shipping address after placing your order, please contact us immediately at info@blacktoerunning.com or call us in store.

Important: Once your order has been picked up by the carrier, we may not be able to change the shipping address. Address changes are handled on a case-by-case basis and are subject to carrier policies.

Please ensure your shipping address is correct before submitting your order.

Split Shipments & Out of Stock Items

If you place an order with multiple items and some items are out of stock, we will hold the in-stock items for you for a period of 5 days. After 5 days, if we have not heard from you, the in-stock items will be released back into inventory for other customers to purchase.

You will be notified via email if some of your items are not in stock. You can then choose to:

  • Wait for all items to be available and ship together
  • Ship available items immediately and receive out-of-stock items in a separate shipment
  • Cancel the out-of-stock items

If items ship separately, you will receive your order in multiple packages and we will notify you with tracking information for each shipment.

Questions?

If you have any questions about shipping or need assistance with your order, please contact us:

Email: info@blacktoerunning.com

Phone: 416-792-7223